Privacy Policy
How we collect, use, and protect your personal information.
Last updated: February 2026
1. Information We Collect
At Bunn Trading LLC (“Bunn,” “we,” “us,” or “our”), we collect various types of information to provide, maintain, and improve our platform. The information we collect falls into the following categories:
Personal Information
When you create an account, place an order, or interact with our platform, we may collect personally identifiable information, including but not limited to: your full name, email address, phone number, shipping and billing addresses, date of birth, and company information (for Vendor accounts). For Vendors, we also collect trade license documentation, bank account details, and business registration information as required for account verification.
Payment Information
When you make a purchase, we collect payment-related information necessary to process the transaction. This may include credit or debit card details, bank transfer information, and billing address. Payment card data is processed through secure, PCI-compliant payment processors and is not stored on our servers in raw form.
Usage Data
We automatically collect information about how you interact with the platform, including pages viewed, products browsed, search queries, click patterns, time spent on pages, referring URLs, and interaction with platform features. This data helps us understand usage patterns and improve the overall user experience.
Device & Technical Information
We collect technical information about the devices you use to access the platform, including IP address, browser type and version, operating system, device identifiers, screen resolution, language preferences, and time zone settings.
Cookies & Similar Technologies
We use cookies and similar tracking technologies to collect and store certain information when you use our platform. For more details, please refer to Section 5 (Cookies & Tracking) of this policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process, fulfill, and manage your orders, including payment processing, order confirmation, shipping coordination, and delivery tracking.
- Account Management: To create and manage your user account, verify your identity, and maintain your account preferences and settings.
- Communication: To send you transactional notifications (order confirmations, shipping updates, refund status), respond to your inquiries, and provide customer support.
- Platform Improvement: To analyze usage patterns, diagnose technical issues, and develop new features and enhancements to improve the platform experience.
- Marketing (Opt-in Only): With your explicit consent, to send you promotional communications about new products, special offers, vendor highlights, and platform updates. You may opt out of marketing communications at any time.
- Fraud Prevention & Security: To detect, prevent, and investigate fraudulent transactions, unauthorized access, and other illegal or suspicious activities on the platform.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests, and to enforce our Terms & Conditions.
3. Information Sharing
We may share your personal information with the following categories of third parties, solely for the purposes described in this policy:
Vendors
When you place an order, we share relevant information with the Vendor to enable order fulfillment. This includes your name, shipping address, phone number, and order details. Vendors are contractually obligated to use this information only for the purpose of fulfilling your order and are required to handle it in accordance with applicable data protection laws.
Payment Processors
We share payment-related information with our third-party payment processors to facilitate secure transaction processing. These processors operate under strict security standards and are PCI-DSS compliant.
Service Providers
We engage trusted third-party service providers to perform functions on our behalf, including hosting, data analytics, email delivery, and customer support. These providers have access to personal information only as needed to perform their functions and are contractually bound to maintain confidentiality.
Legal Requirements
We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect our rights or safety, investigate fraud, or respond to a government request.
We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is never monetized or shared for advertising beyond the platform.
4. Data Storage & Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.
All data transmitted between your device and our servers is encrypted using industry-standard TLS (Transport Layer Security) encryption. Sensitive data, including passwords and payment information, is stored using strong encryption algorithms and hashing techniques.
Our platform is hosted on secure servers with robust access controls, firewalls, and intrusion detection systems. Access to personal information is restricted to authorized personnel who require it to perform their job functions, and all such personnel are subject to strict confidentiality obligations.
We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security risks. Our security practices are reviewed and updated periodically to align with evolving threats and best practices.
All data is stored and processed in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and any other applicable data protection regulations in the GCC region.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is one hundred percent secure. Therefore, we cannot guarantee its absolute security.
5. Cookies & Tracking
Our platform uses cookies and similar technologies to enhance your browsing experience and provide personalized features. A cookie is a small text file stored on your device when you visit our platform.
Essential Cookies
These cookies are necessary for the platform to function properly. They enable core features such as user authentication, session management, shopping cart functionality, and security. Essential cookies cannot be disabled without affecting the platform's functionality.
Analytics Cookies
We use analytics cookies to collect anonymous information about how Users interact with the platform. This data helps us understand traffic patterns, identify popular features, and improve the overall user experience. Analytics cookies do not collect personally identifiable information.
Preference Cookies
These cookies remember your preferences and settings, such as language selection, currency preference, and display settings. They help provide a more personalized experience when you return to the platform.
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling certain cookies may affect the functionality of the platform and your ability to use certain features.
6. Your Rights
In accordance with applicable data protection laws, you have the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used, machine-readable format within thirty (30) days of your request.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you. You may also update much of your information directly through your account settings.
- Right to Deletion: You have the right to request the deletion of your account and associated personal information. Upon receiving such a request, we will delete your data in accordance with Section 10 (Data Retention) of this policy, subject to any legal obligations that require us to retain certain information.
- Right to Opt-Out: You have the right to opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by updating your communication preferences in your account settings.
- Right to Data Portability: You have the right to request your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.
To exercise any of these rights, please contact us at privacy@bunn.store. We will respond to your request within the timeframe required by applicable law.
7. Children's Privacy
The Bunn platform is not intended for use by individuals under the age of eighteen (18). We do not knowingly collect, solicit, or maintain personal information from children under the age of 18.
If we become aware that we have collected personal information from a child under 18 without verified parental consent, we will take immediate steps to delete that information from our systems. If you believe that a child under 18 has provided us with personal information, please contact us at privacy@bunn.store so that we can take appropriate action.
8. Third-Party Links
The Bunn platform may contain links to third-party websites, services, or applications that are not operated or controlled by Bunn. These links are provided for your convenience and informational purposes only.
We are not responsible for the privacy practices, content, or security of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit before providing them with any personal information. Your interaction with any third-party site is governed solely by that site's terms and privacy policy.
The inclusion of a link to a third-party website does not imply endorsement, sponsorship, or affiliation with that website by Bunn.
9. International Data Transfers
Bunn operates primarily within the GCC region (United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman). Your personal information may be processed and stored in the UAE and other GCC countries where our servers, Vendors, and service providers are located.
Where your data is transferred to a country outside of your country of residence, we ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws. These safeguards may include contractual clauses, data processing agreements, and other legally recognized mechanisms for cross-border data transfers.
By using the platform and providing your personal information, you consent to the transfer and processing of your data in the UAE and other GCC countries as described in this policy.
10. Data Retention
We retain your personal information for as long as your account remains active and as needed to provide you with our services. The specific retention periods vary depending on the type of information and the purpose for which it was collected:
- Active Account Data: Your profile information, preferences, and account settings are retained for as long as your account is active on the platform.
- Order & Transaction Data: Order history, payment records, and invoice data are retained for a minimum of five (5) years to comply with financial and tax reporting requirements in the UAE.
- Deleted Account Data: When you request account deletion, we will remove your personal information from our active systems within ninety (90) calendar days. Certain data may be retained in backup systems for a limited period before being permanently purged.
- Legal Compliance: Where we are required by law, regulation, or legal process to retain certain information for longer periods, we will do so in accordance with the applicable requirements.
Anonymous or aggregated data that cannot be used to identify you may be retained indefinitely for analytics and platform improvement purposes.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this policy, we will take reasonable steps to notify you, including:
- Updating the “Last updated” date at the top of this page.
- Sending a notification to your registered email address for significant changes that may affect how your data is processed.
- Displaying a prominent notice on the platform when you next log in.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the platform after any changes to this policy constitutes your acceptance of the updated terms.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:
For questions related to our general terms of service, please visit our Terms & Conditions page.